2. Managment of
Airbnb platform
House evaluation & costing
The owner undertakes: cleaning the property, Changeing linen, replenishing consumables and check his house.
Our company offers:
Tips for optimizing property viewing
Photos
Registration & management of Airbnb platform
Communicating with guests
Problem management
Creating the jouse manual
Owner update
House evaluation – costing: We collect all the data of your house. Its special characteristics, its style, its equipment. We research and determine the pricing policy in consultation with you. We inform you about the prices of houses similar to yours, taking in consideration the location, the services you offer and the condition of your property. The final price that will be registered on the platform will be your proposal.
Tips for optimizing property viewing: There are times when a property needs small touches to make it stand out without needing renovation. Such as adding small appliances, a frame on a wall, adding a mattress pad, adding a welcome basket, etc. After evaluating the property, we give you a list of small optimization improvments.
Photos: A picture is worth a thousand words. A good photo is one of the most important factors of a listing. We undertake the photography of the space, helping the setup for the best depivtion of your property. In the photography there is the possibility, with extra charge, to have an even more complete presentation, such as night shots, shooting with a model, with a drone, etc. You will be given a detailed description with pictures of what is included in the basic package.
Registration on Airbnb platform: We prepare the text that describes in detail the characteristics of your property. The text includes its description, instructions for its use and any limitations, information and methods of communication. Also includes detailed description of the neighborhood both in terms of practical issues (such as access to supermarkets) but also points of interest of historical, natural and touristic value. Furthermore directons for accessing the area and the transport and transit options available. The Airbnb platform has a lot of information that should be discused and finalize together, such as payment methods, AMA code, cancellation policies, customer approval, etc.
Platform Management: We manage all the issues of the platform, entries in the calendar, messages with your customers, guest evaluation, updates of changes, communication if there is a problem with airbnb, damage requests and any other problems that may arise that requires the use of the platform.
Communicating with guests: From the very first contact until their departure, we undertake to answer all their questions, immediately. The immediacy of communication is a key factor that determines the position of your property on the search lists, while at the same time maximizing the probability of attaining reservations. The satisfaction of your prospective guest on the first level translates into an increased possibility of positive reviews after their stay in your property. We make sure that at all levels your visitor is satisfied.
Problem Management: It is important that your customer feels that we are by his side in a difficult moment during his vacation. Communication with us is not limited to questions about the function of the house, but extends to accidents that may occur. The key broke in the lock, there was an injury, there is a problem with electricity, water, always within reasonable limits, we will try to solve the problem that arose.
Create the house manual: We create a manual where all the rules of your house are written in detail and with photos. This brochure includes all useful information during their stay. (e.g. WIFI code, alarm code, how to open the sofa, where to dispose the garbage, how to turn on the water heater, not to throw paper in the toillet, how the washing machine or the coffee machine works, etc.) A complete house guide significantly reduces communication needed with the your customer and solves any questions from the start.
Owner Update: The owner by learning how to use the platform will be able to inform themselves about the arrivals and departures of their guests in order to organize the required cleaning. Our team, for its part, also will inform him via viber about the arrivals and departures at his property.