3. Full management
The owner: bears no obligation.
Our company offers:
House evaluation & costing
Cleaning
Tips for optimizing property viewing
Cleaning and changing of linen
Photos
House manual
Registration & management of Airbnb platform
Replenishing supplies
Communicating with guests
Property maintenance
Problem management
Owner update
House evaluation – costing: We collect all the data of your house. Its special characteristics, its style, its equipment. We research and determine the pricing policy in consultation with you. We inform you about the prices of houses similar to yours, taking in consideration the location, the services you offer and the condition of your property.
Tips for optimizing property viewing: There are times when a property needs small touches to make it stand out without needing renovation. Such as adding small appliances, a frame on a wall, adding a mattress pad, adding a welcome basket, etc. After evaluating the property, we give you a list of small optimization improvments.
Photos: A picture is worth a thousand words. A good photo is one of the most important factors of a listing. We undertake the photography of the space, helping the setup for the best depivtion of your property. In the photography there is the possibility, with extra charge, to have an even more complete presentation, such as night shots, shooting with a model, with a drone, etc. You will be given a detailed description with pictures of what is included in the basic package.
Registration & managment of Airbnb Platform: We prepare the text that describes in detail the characteristics of your property. The text includes its description, instructions for its use and any limitations, information and methods of communication. Also includes detailed description of the neighborhood both in terms of practical issues (such as access to supermarkets) but also points of interest of historical, natural and touristic value. Furthermore directons for accessing the area and the transport and transit options available. The Airbnb platform has a lot of information that should be discused and finalize together.
We manage all the issues of the platform, entries in the calendar, messages with your customers, guest evaluation, updates of changes, communication if there is a problem with airbnb, damage requests and any other problems that may arise that requires the use of the platform.
Communicating with guests: From the very first contact until their departure, we undertake to answer all their questions, immediately. The immediacy of communication is a key factor that determines the position of your property on the search lists, while at the same time maximizing the probability of attaining reservations.
Problem Management: It is important that your customer feels that we are by his side in a difficult moment during his vacation. Communication with us is not limited to questions about the function of the house, but extends to accidents that may occur. The key broke in the lock, there was an injury, there is a problem with electricity, water, always within reasonable limits, we will try to solve the problem that arose.
Property maintenance: From changing a light bulb, replacing a faucet or a blown fuse in the table we will take care of the basic maintenance of the property and will be on hand throughout your guest's stay. It is important to emphasize that we undertake to immediately repair all damages resulting from the use of your guest, property maintenance does not refer to structural damages such as for example insulation problems or reinforcement corrosion. The cost is borne by the owner and the work proceeds after his written approval.
Create the house manual: We create a manual where all the rules of your house are written in detail and with photos. This brochure includes all useful information during their stay. (e.g. WIFI code, alarm code, how to open the sofa, where to dispose the garbage, how to turn on the water heater, not to throw paper in the toillet, how the washing machine or the coffee machine works, etc.) A complete house guide significantly reduces communication needed with the your customer and solves any questions from the start.
Cleaning space: Our team offers professional cleaning, our housekeepers have years of experience in hotels and short-term rental properties. We guarantee a spotlessly clean place, every time. Cleaning supplies must be in a secured area in the property.
Replenishing Supplies: Your home must be equipped with soaps, shampoos, shower gels as well as toilet paper, garbage bags, cleaning supplies, you must also offer basic food items such as coffee, tea, sugar, salt. We ensure that your home is always equipped with everything you need without having to worry about replenishing them. Together we will come up with the right range of care products, for you, through our suggestions.
Cleaning and changing of linen: Clean blankets, anatomical pillows, spotless sheets and soft towels are the concern of every guest. We deliver spotless five-star hotel level bedding for each of your customers so they can enjoy quality while asleep. We will be by your side at the beginning to give you the list of products you have to offer per customer.
